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Orders & Delivery

Track orders and claim your items

Payments

Billing, methods and refunds

Rewards

Cashback, giveaways and perks

Safety

Account security and trust

Common questions

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How do I claim my items?

After your purchase, open the confirmation email and click the claim link. Enter your exact Roblox username, join the bot game, and accept the trade — it's automatic and takes about 30 seconds. Some games may require manual delivery, which our Live Support team get you taken care of!

How fast is delivery?

Most items are delivered instantly via our trade bot. Rare or manual items are handled within a few hours through live chat.

What payment methods do you accept?

Credit/debit cards, Apple Pay and Google Pay - all processed securely. We do not accept prepaid/giftcards.

My payment was declined - what now?

Ensure that your VPN is off, the billing information is correct, or try a different card/payment method. You may have to ask your bank to authorize the payment in some cases.

Is Luger.GG safe?

Yes, payments are secured and PCI DSS compliant using our payment processor - we can never see your card information. Delivery is automated, and we only operate from luger.gg. We'll never DM you for your password.

I entered the wrong username - can you fix it?

Yes, as long as it hasn't been delivered. Email support@luger.gg with your Order Number and we'll get back to you within 24 hours!