Privacy Policy

Updated as of June 1, 2026

This Privacy Policy explains how Luger.GG (“Luger.GG,” “we,” “us,” or “our”) collects, uses, shares, stores, and protects personal information when you visit luger.gg, place an order, contact support, subscribe to marketing, interact with our website, use our delivery systems, or otherwise use our services.

This Privacy Policy should be read together with our Terms of Service and Refund Policy.

1. Who We Are

Luger.GG is an independent online store that sells digital in-game items related to Murder Mystery 2 (“MM2”) on Roblox.

Luger.GG is not owned by, operated by, sponsored by, endorsed by, or affiliated with Roblox Corporation, Murder Mystery 2, Nikilis, or any other third-party game developer, publisher, platform, or rights holder.

For privacy questions, requests, or complaints, contact us at:

support@luger.gg

2. Personal Information We Collect

We collect personal information that helps us operate our website, process orders, deliver digital items, provide customer support, prevent fraud, run marketing, analyze performance, improve our store, comply with legal obligations, and protect Luger.GG.

The information we collect depends on how you interact with us.

3. Information You Provide to Us

We may collect information you provide directly, including:

Name;
Email address;
Phone number, if provided;
Billing address;
Shipping address, if required by checkout or payment providers;
Roblox username;
Roblox display name;
Roblox profile or delivery information needed to fulfill an order;
Order details;
Item selections;
Delivery instructions;
Support messages;
Refund or withdrawal requests;
Chargeback or dispute communications;
Review content;
Ratings;
Testimonials;
Affiliate, referral, or discount information;
Marketing preferences;
Account, loyalty, membership, or subscription information if those features are offered;
Any other information you choose to provide.

We use this information to process purchases, fulfill orders, deliver digital items, communicate with you, provide support, verify orders, prevent fraud, process refunds where eligible, run marketing where permitted, and enforce our policies.

4. Payment Information

Payments are processed by third-party payment providers, payment gateways, banks, card networks, Shopify, and Shopify-related services.

We may receive limited payment-related information such as:

Payment status;
Transaction ID;
Payment method type;
Last four digits of a payment card, where made available;
Billing details;
Fraud analysis or risk indicators;
Chargeback or dispute information.

We do not intentionally store full credit card numbers on our own systems. Full payment details are handled by payment processors and payment gateways according to their own privacy and security practices.

5. Roblox, MM2, and Digital Delivery Information

Because Luger.GG sells digital in-game items, we may collect and process information needed to complete, verify, or investigate delivery, including:

Roblox username;
Roblox display name;
Roblox user ID, if applicable;
MM2-related delivery details;
Trade, claim, transfer, or delivery status;
Delivery attempt records;
Bot delivery logs;
Manual delivery notes;
Time and date of delivery;
Item names and quantities;
Screenshots, confirmations, or records showing delivery or attempted delivery;
Customer instructions related to claiming items.

We use this information to fulfill orders, confirm delivery, investigate missing-item claims, provide support, prevent fraud, respond to payment disputes, enforce our Terms of Service and Refund Policy, and protect Luger.GG from abuse.

6. Device, Website, and Technical Information

When you visit our website, we may automatically collect technical information, including:

IP address;
Device type;
Browser type and version;
Operating system;
Time zone;
Referring website;
Pages viewed;
Products viewed;
Search terms;
Cart activity;
Checkout activity;
Clicks and interactions;
Approximate location based on IP address;
Cookie identifiers;
Advertising identifiers;
Session data;
Log files;
Error logs;
Security and fraud signals.

We use this information to operate the website, display the correct currency or region, improve site performance, understand how visitors use the site, prevent fraud, secure our systems, troubleshoot technical issues, measure advertising, and improve marketing.

7. Customer Support Information

If you contact us for help, we may collect:

Your name;
Email address;
Order number;
Roblox username;
Support messages;
Attachments or screenshots you send;
Delivery issue details;
Refund request details;
Withdrawal request details;
Chargeback or payment dispute details;
Notes related to resolving your issue.

We use this information to respond to support requests, resolve order issues, investigate delivery problems, process eligible refunds, respond to disputes, improve our customer service, and enforce our policies.

We may use email-based support, customer support tools, Shopify tools, live chat tools, AI-assisted support tools, or other service providers to receive, organize, review, route, and respond to customer messages.

8. Cookies, Shopify Privacy Controls, and Data-Sharing Opt-Outs

We use cookies, pixels, tags, scripts, log files, local storage, tracking links, and similar technologies to operate our website and improve your experience.

These technologies may be used for:

Keeping items in your cart;
Processing checkout;
Remembering preferences;
Currency conversion;
Website analytics;
Security;
Fraud prevention;
Performance monitoring;
Advertising;
Retargeting;
Affiliate tracking;
Review requests;
Email marketing analytics;
Measuring marketing campaigns;
Personalizing product recommendations.

Some cookies are necessary for the website to function. Others may be used for analytics, advertising, personalization, affiliate tracking, or similar purposes, depending on your location, browser settings, and cookie choices.

We use Shopify to help operate our store and process certain customer privacy features, including cookie banners, cookie preferences, regional privacy settings, and data-sharing opt-out controls where enabled or required.

Depending on your location, you may have the right to opt out of certain data sharing, targeted advertising, sale of personal information as defined by applicable law, or similar tracking activities.

Where available, you may exercise these choices through our Shopify-powered cookie banner, data-sharing opt-out page, privacy controls, browser privacy signals, Global Privacy Control where required, or by contacting us at support@luger.gg.

We do not sell personal information for money. However, some privacy laws define “sale,” “sharing,” or “targeted advertising” broadly. If we use advertising cookies, retargeting pixels, affiliate tracking, analytics tools, marketing pixels, or similar technologies, some of those activities may be considered a “sale,” “sharing,” or “targeted advertising” under certain laws, even when no money is exchanged.

Blocking cookies may affect website functionality, checkout, currency display, cart features, marketing preferences, affiliate attribution, or order processing.

9. Currency Conversion and Location-Based Features

We may use your IP address or approximate location to estimate your region and display prices in a local or preferred currency.

We may store your selected currency in a session cookie or similar technology so pricing remains consistent while you browse the website.

This information is used to improve your shopping experience and does not necessarily identify your exact location.

10. Email Marketing, Review Requests, and Transactional Emails

We may use email marketing platforms, ecommerce messaging tools, customer communication tools, review request tools, and similar service providers to send promotional emails, abandoned cart reminders, post-purchase messages, review requests, product updates, discount offers, and other customer communications where permitted by law.

Information processed for these purposes may include:

Name;
Email address;
Order history;
Products viewed;
Products purchased;
Cart activity;
Checkout activity;
Purchase activity;
Marketing preferences;
Discount or referral activity;
Email engagement, such as opens and clicks;
Customer segments;
Review request history;
Review submission status.

Marketing email signup options may be presented during checkout, account creation, popups, forms, or other parts of the website. In some regions, marketing options may be preselected or offered on an opt-out basis where permitted by law. In regions where affirmative opt-in consent is required, we may rely on consent, a legally permitted customer relationship exception, or another lawful basis where available.

You can unsubscribe from marketing emails by using the unsubscribe link in the email or by contacting support@luger.gg. We will honor marketing opt-out requests within the time required by applicable law.

Even if you unsubscribe from marketing emails, we may still send transactional or service-related messages about orders, delivery, support, refunds, withdrawal requests, security, legal issues, policy updates, account activity, or other non-marketing matters.

Transactional and service-related messages may include:

Order confirmations;
Payment confirmations;
Delivery updates;
Claim instructions;
Support replies;
Refund updates;
Withdrawal request updates;
Security notices;
Account notices;
Policy updates;
Legal notices;
Chargeback or dispute communications.

We may also send review requests related to purchases. Review request emails may be sent to ask about your experience, verify customer satisfaction, improve our store, collect feedback, or display reviews. Review requests may be sent separately from promotional marketing where permitted by law. If a review request includes promotional content, discounts, product recommendations, upsells, or other marketing content, it may be treated as marketing where required by law.

11. Advertising, Analytics, Personalization, and Affiliate Tracking

We may use advertising networks, analytics providers, search tools, tag managers, social media platforms, video platforms, conversion tracking tools, personalization tools, recommendation tools, affiliate programs, referral programs, creator partnerships, influencer tracking, discount codes, affiliate links, commission tools, and similar services.

These tools may help us:

Measure website traffic;
Improve our website;
Run advertisements;
Understand customer behavior;
Track conversions;
Retarget visitors where permitted by law;
Measure marketing performance;
Show product recommendations;
Offer bundles;
Display upsells or cross-sells;
Improve cart and checkout experiences;
Personalize the store;
Track referred sales;
Attribute purchases to affiliates, creators, or partners;
Calculate commissions;
Prevent affiliate fraud;
Manage discounts or promotional codes.

Information processed for these purposes may include:

IP address;
Device information;
Browser information;
Cookie identifiers;
Pages viewed;
Products viewed;
Cart contents;
Cart activity;
Checkout activity;
Purchase activity;
Purchase history;
Order value;
Ad interactions;
Approximate location;
Referral source;
Affiliate link or code used;
Conversion events;
Commission-related data;
Customer email or order ID where needed for attribution or fraud prevention;
Customer segments;
Discount or offer interactions;
Hashed customer information where supported and permitted.

Some of these tools may process information according to their own privacy policies and terms.

Affiliate partners, creators, or referral partners may receive limited sales or attribution information where necessary to confirm referred purchases, calculate commissions, prevent abuse, or manage their campaigns. We do not intentionally provide affiliates with full payment details.

12. Reviews, Testimonials, and Public Content

We may use review platforms, rating tools, testimonial tools, and similar service providers to request reviews, collect ratings, display customer feedback, verify purchase-related reviews, moderate review content, and measure review performance.

Information processed for these purposes may include:

Name;
Email address;
Order information;
Products purchased;
Review content;
Ratings;
Photos or videos you submit;
Review timestamps;
Review verification information.

If you submit a review, rating, image, video, testimonial, or other public content, that content may be displayed publicly on our website, product pages, marketing materials, ads, emails, or social media, unless prohibited by law.

Do not submit information in a review that you do not want made public.

13. Optional or Future Features

We may offer or later add customer accounts, loyalty programs, rewards programs, subscriptions, memberships, live support chat, AI-assisted support chat, automated support tools, or similar features.

If you use these features, we may collect and process information such as:

Name;
Email address;
Account login information;
Order history;
Points, rewards, or loyalty activity;
Subscription status;
Membership status;
Preferences;
Support chat messages;
Uploaded screenshots or attachments;
Chat timestamps;
Device and browser information;
Issue categories;
Automated support interactions;
AI-generated support summaries or suggestions;
Customer satisfaction feedback.

We may use this information to operate the feature, provide support, manage subscriptions or memberships, track rewards, personalize your experience, resolve issues, prevent fraud, improve support quality, train or evaluate support workflows where permitted by law, and enforce our policies.

If AI-assisted support tools are used, customer messages may be processed by automated systems to help classify requests, suggest responses, summarize issues, detect fraud or abuse, or route support tickets. We do not recommend submitting sensitive information through support chat unless it is necessary to resolve your request.

14. Shopify and Other Service Providers

Our store is powered by Shopify and may use Shopify-related services for ecommerce, checkout, payments, analytics, fraud prevention, customer privacy settings, cookie banners, data-sharing opt-out controls, and store operations.

We may also use ecommerce apps, integrations, plugins, analytics tools, fulfillment tools, support tools, marketing tools, review tools, personalization tools, affiliate tools, fraud-prevention tools, loyalty tools, subscription tools, live chat tools, AI-assisted support tools, or other service providers to operate and improve Luger.GG.

Because our store may change over time, we may add, remove, or replace apps and service providers as needed. When we use service providers, they may process personal information only as reasonably needed to provide their services, comply with law, protect rights, prevent fraud, or perform other permitted functions.

We are not responsible for the privacy practices of third-party websites, platforms, payment providers, apps, tools, or services that we do not control.

15. Fraud Prevention, Security, and Abuse Prevention

To protect Luger.GG, our customers, payment processors, affiliates, partners, and delivery systems, we may collect and use information for fraud prevention and security, including:

IP address;
Device information;
Browser information;
Order history;
Payment risk indicators;
Billing and checkout information;
Failed payment attempts;
Suspicious activity indicators;
Chargeback history;
Refund request history;
Delivery logs;
Support communications;
Account or order behavior;
Affiliate or referral abuse signals;
Loyalty, subscription, or account abuse signals where applicable;
Information provided by payment processors, fraud-prevention tools, security tools, or service providers.

We use this information to detect, prevent, and respond to fraud, unauthorized payments, refund abuse, chargeback misuse, bot abuse, affiliate fraud, loyalty abuse, account abuse, security incidents, policy violations, and unlawful activity.

16. How We Use Personal Information

We may use personal information for the following purposes:

To operate Luger.GG;
To display and maintain our website;
To process purchases;
To verify orders;
To deliver digital items;
To provide automatic or manual fulfillment;
To communicate with you about orders;
To provide customer support;
To investigate delivery issues;
To process eligible refunds or withdrawals;
To enforce our Terms of Service and Refund Policy;
To prevent fraud, abuse, chargebacks, affiliate abuse, and unauthorized payments;
To secure our website and systems;
To maintain business records;
To comply with legal obligations;
To respond to lawful requests;
To resolve disputes;
To improve our products, website, and services;
To send service-related messages;
To send marketing messages where permitted by law;
To send review requests where permitted by law;
To run email marketing and customer communications;
To run advertising, analytics, and conversion tracking;
To measure advertising performance;
To personalize website content, product recommendations, and advertising where permitted by law;
To collect and display reviews;
To manage affiliate, referral, creator, or partner programs;
To operate loyalty, account, subscription, live chat, AI support, or similar features if offered.

We do not use personal information for purposes that are incompatible with the purposes described in this Privacy Policy unless permitted by law.

17. Legal Bases for Processing for EEA, UK, Switzerland, and Similar Residents

If you are located in the European Economic Area, the United Kingdom, Switzerland, or another region with similar privacy laws, we process your personal information based on one or more of the following legal bases:

Performance of a contract: to process your order, deliver digital items, provide support, and communicate with you about your purchase;
Legitimate interests: to prevent fraud, secure our website, keep business records, improve our services, respond to disputes, operate affiliate programs, operate review request programs where permitted, measure performance, and protect Luger.GG;
Consent: for certain cookies, marketing communications, retargeting, advertising personalization, or optional features where consent is required;
Legal obligations: to comply with tax, accounting, consumer protection, payment, fraud prevention, legal, or regulatory obligations;
Establishment, exercise, or defense of legal claims: to respond to chargebacks, disputes, fraud claims, legal complaints, or enforcement matters.

Where we rely on legitimate interests, we consider whether those interests are overridden by your rights and freedoms.

18. When We Share Personal Information

We may share personal information with third parties when necessary to operate Luger.GG, fulfill orders, prevent fraud, comply with law, run marketing, provide support, or protect our rights.

We may share information with:

Shopify and related ecommerce service providers;
Payment processors and payment gateways;
Banks, card networks, and dispute-resolution providers;
Fraud prevention and risk analysis providers;
Website hosting and infrastructure providers;
Advertising networks and marketing platforms;
Analytics providers;
Search, shopping, and video platform providers;
Social media platforms;
Email marketing and customer communication providers;
Review and testimonial providers;
Personalization, upsell, cross-sell, and recommendation providers;
Affiliate, referral, creator, or partner tracking providers;
Loyalty, rewards, subscription, membership, account, live chat, or AI-assisted support providers if those features are offered;
Customer support tools;
Delivery automation tools, bots, or fulfillment systems;
Security providers;
Professional advisors, including attorneys, accountants, and consultants;
Government authorities, regulators, law enforcement, or courts when required or permitted by law;
Business partners or successors in connection with a merger, acquisition, sale, reorganization, or transfer of assets.

We do not share more information than we believe is reasonably necessary for the relevant purpose.

19. Sensitive Personal Information

We do not intentionally collect sensitive personal information unless necessary for payment processing, fraud prevention, security, legal compliance, or another permitted purpose.

Sensitive personal information may include certain payment, account, government identification, precise location, or other legally protected information depending on your jurisdiction.

We do not use sensitive personal information to infer characteristics about you.

20. Children and Minors

Luger.GG is not intended for children under 13.

We do not knowingly collect personal information from children under 13. If you believe a child under 13 has provided personal information to us, please contact support@luger.gg so we can review and delete the information where required by law.

If you are under the age of majority in your jurisdiction, you may use Luger.GG only with permission from a parent or legal guardian.

Parents and legal guardians are responsible for any purchases, orders, claims, support requests, reviews, marketing signups, account activity, loyalty activity, subscription activity, or website activity made by minors using Luger.GG.

21. Retention of Personal Information

We keep personal information for as long as reasonably necessary for the purposes described in this Privacy Policy, unless a longer retention period is required or permitted by law.

Retention periods may depend on:

Whether you placed an order;
Whether the order was fulfilled;
Whether a refund, withdrawal, chargeback, or dispute occurred;
Tax, accounting, and business record requirements;
Fraud prevention needs;
Security needs;
Affiliate or referral program requirements;
Marketing consent records;
Marketing opt-out records;
Review records;
Loyalty, account, membership, or subscription records where applicable;
Legal obligations;
The need to enforce our Terms of Service or Refund Policy.

We may retain order records, delivery records, fraud-prevention records, affiliate records, marketing consent records, marketing opt-out records, review records, support communications, and payment-dispute evidence for as long as necessary to protect Luger.GG, resolve disputes, comply with law, prevent repeat fraud or abuse, and defend legal claims.

If you request deletion of your personal information, we may still retain information where permitted or required by law, including information needed for fraud prevention, payment disputes, tax records, accounting records, legal compliance, security, marketing opt-out records, affiliate attribution records, or enforcement of our policies.

22. Security

We use reasonable administrative, technical, and organizational safeguards designed to protect personal information.

However, no website, payment system, delivery system, email system, app integration, chat system, AI-assisted tool, or internet transmission is completely secure. We cannot guarantee absolute security.

You are responsible for keeping your own email, Roblox account, payment information, and device secure.

23. International Data Transfers

Luger.GG may process and store personal information in the United States and other countries where we, Shopify, payment processors, service providers, or support providers operate.

If you are located outside the United States, your information may be transferred to, stored in, or processed in countries that may not provide the same level of data protection as your home country.

Where required by law, we rely on appropriate safeguards for international transfers, such as contractual protections, adequacy decisions, data processing agreements, or other legally recognized transfer mechanisms.

24. Your Privacy Rights

Depending on where you live, you may have rights regarding your personal information, including the right to:

Request access to personal information we hold about you;
Request correction of inaccurate personal information;
Request deletion of personal information;
Request a copy of your personal information;
Object to certain processing;
Restrict certain processing;
Withdraw consent where processing is based on consent;
Opt out of certain marketing;
Opt out of sale, sharing, targeted advertising, or profiling where required by law;
Appeal a privacy request decision where required by law.

These rights may be limited by applicable law. We may deny or limit a request where permitted by law, including where information is needed to complete a transaction, prevent fraud, maintain security, comply with legal obligations, resolve disputes, respond to chargebacks, maintain business records, preserve marketing opt-out records, or protect legal rights.

25. How to Submit a Privacy Request

To submit a privacy request, contact us at:

support@luger.gg

Please include enough information for us to verify and process your request, such as your email address, order number, Roblox username, and the type of request you are making.

We may need to verify your identity before fulfilling a request. Verification may include asking you to confirm information related to your account, order, email address, payment, delivery history, or prior communications.

We will respond to privacy requests within the time required by applicable law.

26. Authorized Agents

Where required by law, you may authorize another person to submit a privacy request on your behalf.

We may require proof that the agent is authorized to act for you. We may also require you to verify your identity directly with us before we respond to the request.

27. California and U.S. State Privacy Notice

This section applies to residents of California and other U.S. states with applicable consumer privacy laws, but only to the extent those laws apply to Luger.GG.

In the past 12 months, we may have collected the following categories of personal information:

Identifiers, such as name, email address, IP address, billing details, Roblox username, and device identifiers;
Commercial information, such as products purchased, order history, payment status, delivery status, refund history, chargeback history, discount use, affiliate attribution, loyalty activity where applicable, subscription activity where applicable, and review activity;
Internet or electronic network activity, such as browsing activity, product views, cart activity, checkout activity, cookie identifiers, ad interactions, email engagement, and interactions with our website;
Approximate geolocation, such as location inferred from IP address;
Payment-related information, such as transaction ID, payment method type, risk signals, and limited card details provided by payment processors;
Customer support information, such as messages, screenshots, claims, complaints, live chat messages, AI-assisted support interactions where applicable, and support history;
Review and user-generated content, such as ratings, reviews, images, videos, testimonials, and feedback;
Inferences, such as fraud risk indicators, customer preferences, product interests, or marketing segments;
Sensitive personal information, only where necessary for payment processing, fraud prevention, security, or legal compliance.

We collect this information from you, your device, your browser, payment processors, Shopify, fraud-prevention providers, support tools, analytics providers, advertising partners, affiliate platforms, review providers, personalization providers, loyalty or subscription providers where applicable, live chat or AI-assisted support providers where applicable, and other service providers.

We use this information for the business and commercial purposes described in this Privacy Policy, including order processing, delivery, support, fraud prevention, security, analytics, advertising, email marketing, personalization, reviews, affiliate tracking, legal compliance, dispute resolution, and enforcement of our policies.

We may disclose these categories of information to service providers, contractors, payment processors, fraud-prevention providers, analytics providers, advertising partners, email marketing providers, review providers, personalization providers, affiliate platforms, loyalty or subscription providers where applicable, live chat or AI-assisted support providers where applicable, support tools, professional advisors, law enforcement, regulators, and other parties described in this Privacy Policy.

We do not knowingly sell or share personal information of children under 16.

We do not discriminate against you for exercising privacy rights required by law.

28. Do Not Track, Global Privacy Control, and Browser Privacy Signals

Some browsers offer “Do Not Track” signals. Because there is no consistent industry standard for responding to Do Not Track signals, we do not currently respond to them.

Where required by applicable law, we may recognize legally required opt-out preference signals, such as Global Privacy Control, for users in jurisdictions where such recognition is required.

29. Legal Requests and Protection of Rights

We may access, preserve, use, or disclose personal information if we believe it is reasonably necessary to:

Comply with law;
Respond to subpoenas, court orders, legal process, or government requests;
Enforce our Terms of Service, Refund Policy, or other policies;
Investigate fraud, unauthorized payments, abuse, or security issues;
Respond to chargebacks or payment disputes;
Protect the rights, property, or safety of Luger.GG, our customers, service providers, affiliates, partners, or others;
Prevent harm, scams, or unlawful activity.

30. Business Transfers

If Luger.GG is involved in a merger, acquisition, financing, reorganization, bankruptcy, sale of assets, transfer of ownership, or similar transaction, personal information may be disclosed or transferred as part of that transaction.

Any successor or purchaser may continue to use personal information as described in this Privacy Policy unless otherwise required by law.

31. Third-Party Websites and Platforms

Our website may contain links to third-party websites, platforms, payment providers, apps, social media pages, Roblox-related pages, search engines, social media platforms, video platforms, affiliate pages, or other services.

We are not responsible for the privacy practices, content, security, or actions of third parties. You should review the privacy policies of any third-party services you use.

32. Updates to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, services, technology, apps, vendors, legal requirements, or business operations.

The updated version will be posted on this page with a new “Updated as of” date.

Your continued use of Luger.GG after the updated Privacy Policy is posted means you acknowledge the updated policy, except where additional consent is required by law.

33. Contact Us

For questions, complaints, privacy requests, or concerns about this Privacy Policy, contact us at:

support@luger.gg

For other inquires, contact us at:

admin@luger.gg